FICO World 2018 Terms & Conditions


FICO World 2018 (the "Conference") is hosted by Fair Isaac Corporation Ltd. ("FICO"). By registering for the Conference you agree to be bound by these terms and conditions.



Accommodation costs are not included in the Conference registration fee. Please book your hotel room through the registration page in order to secure the FICO special rates. Do not book directly with the Fontainebleau Miami Beach.


The ‘Fontainebleau Miami Beach’ is;

Fontainebleau Miami Beach

4441 Collins Ave

Miami Beach, Florida 33140


Attendee Cancelation policy

Registrations must be cancelled in writing prior to April 1, 2018 for the refund of any registration fees paid, less a standard administration fee of $75.00USD.

  • On or before April 9, 2018: Full refund minus $75.00 USD administration fee
  • April 9, 2018, or later: No refund
  • Cancellations are not confirmed until received in writing from FICO.

Registrants who fail to attend the Conference are ineligible for a refund of any registration fees if they do not notify us by April 9, 2018.

Attendance fees can be paid for by credit or debit card, check or wire transfer. We require all fees to be paid prior to *April 1, 2018.

When choosing to pay the FICO World 2018 registration fees with a check or via bank transfer, registrants will receive an automated invoice with specific payment instructions for the balance due. Each attendee has 30 days from the date of registration on the invoice to pay the fees.

Invoices will be sent and collected by a third party GTR Holding Company, Inc. Payment queries should be directed to  m.alramo@gtrmeetings.com


To cancel please follow this process;

  1. The person that is no longer attending must cancel their registration utilizing the update link in their email Conference confirmation.
  2. They must also send an email stating their wish to cancel, to Trish Ara: t.ara@gtrmeetings.com
  3. If payment was already sent we will refund any fees minus the administration fee (If cancelled prior to April 9, 2018)
  4. If you have booked a hotel room via the registration page, this will automatically be cancelled. 


Changes to the Agenda: FICO reserves the right, in its sole discretion, to make changes to the Conference program. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in the substitution of presentation topic(s) or speaker(s).

In the event that the Conference has to be cancelled or changed, FICO is not liable to Registrants for any damages, losses, costs, or other liability, including but not limited to transportation, visa application, or accommodation costs. FICO is not liable to attendees for any costs, fees, expenses, damages, or other liability relating to changes to the Conference, including but not limited to date, content, speakers or venue.


Conference Documentation: Following the Conference, all presentation materials can then be accessed via a link sent to each attendee by email. Please allow 3 working days for all presentation materials to be uploaded.


Credit Card and Wire Transfer Fees

Registrant is liable to pay any and all the following where applicable;

$15 for each Wire Transfer (Payment or Refund due to cancelation)



Conference Full Pass Holders are entitled to receive the following:

  • Access to all breakout sessions (unless specified)
  • Admission to the Welcome Reception (Monday, April 16, 2018)
  • Admission to the FICO World Party (Tuesday, April 17, 2018)
  • Invitation to a FICO hosted dinner (Wednesday, April 18, 2018)
  • Admission to the Solutions Center during open hours
  • Complimentary access to Conference Wi-Fi® internet
  • Access to downloadable PDF files of all sessions post event (availability subject to speaker permission)
  • Group Breakfasts, Lunches and Refreshments during Conference hours
  • Option to book private consultations pre-arrival or on-site
  • Registration pack upon check-in onsite


Government Rate

Any special Government Rates are only for bona fide employees of a national/federal, state, provincial, or local government entity, including public higher education institutions. U.S. and Canadian attendees registering under the Government Rate will be required to show their employer-issued government ID or other proof of government employment during check-in at FICO World 2018. Attendees outside the U.S. and Canada registering under the Government Rate will be required to fax or e-mail proof of government employee status (copy of government photo ID or a letter on official company letterhead stating that they are an employee of that organization) to the FICO World 2018 registration team in order to receive the discounted rate. FICO may, at its sole discretion, charge the full Conference amount to anyone not satisfying these requirements.


Hotel Cancellation Policy:

72 hours prior to day of arrival by 6:00pm/EST or a 1 night's room/tax/processing fee will be billed to your credit card. Please note that your credit card statement will reflect: GTR Global, Inc.


Hotel Check-in/Check-out:

Guest accommodations will be available at 4:00 pm on arrival day and reserved until 11:00 am on departure day. Any attendee wishing special consideration for late checkout should inquire at the front desk on the day of departure. Rooms may not be available for early arrivals; however, Hotel will make best effort to accommodate attendees that arrive early.


Hotel Date Changes (Accommodation):

Name and dates can be modified as long as the dates are either the same or shortened. Adding additional nights would be on a case by case basis, based on availability. All date changes are to be made via the update link in the email conference confirmation received after registering.


Hotel Early Departure Fee:

1 night's room/tax will be charged if hotel is not advised by check-in of new departure date.


Hotel Guarantee:

A credit card used will be required to guarantee the hotel room reservation. FICO World 2018 accepts American Express, Discover, MasterCard, or Visa. When checking in at the hotel, you may present another credit card to pay for your entire hotel stay. However, if your room and tax are to remain on the credit card that was used as a guarantee, you must have this card in your possession when you check in.


Hotel No-Show Policy:

All no-shows will be charged one night's room/tax/processing fee. Please note that your credit card statement will reflect: GTR Global, Inc.


Hotel Room Availability:

The cut-off date for the FICO group rate is March 19, 2018. After this date, rooms will be confirmed on a space and rate available basis.


Room Rate & Fee

The room rate is $355.00 + 14% tax.


A hotel fee of $26.95 per room/per day will be added to your room rate. This fee includes: guest room wired or wireless high speed internet access or through the in-room iMac computer, unlimited toll-free and local calls (prefixes: 305, 954 and 786), beach chairs, daily newspaper and use of the gym.


Upon check-in, you will be required to provide a valid picture ID and a major credit card. Your credit card will be authorized for a $150 per day security deposit for incidental charges. Unused authorizations will be released at check-out and will take 5 to 7 business days to appear back on your account. If using a debit card, $150 per number of nights you are staying will be withdrawn from your account immediately. Unused charges will be refunded in 5 to 7 business days from departure date.




BEWARE OF ROOM BLOCK AND RESERVATIONS SCAMS! Please note that the information provided above is the only official method to make room reservations for FICO World 2018. GTR Global is the housing bureau who has been sanctioned by FICO to handle all room reservations for this conference.

Unrelated and unsanctioned housing companies may try to contact you to book your room reservations. They often misrepresent themselves as the official housing bureau and have been known to take reservations and credit card information to use for their own gain, and sometimes never book the reservations with the conference hotel.


If you have been contacted by one of these companies, or have any questions regarding making your hotel reservations for this event, please contact Chrissy Ruiz or send an email to fico@ficoworld.com



Internet Access

The following uses of FICO provided internet access are not permitted:

  • To violate any local, state, or federal statute;
  • To vandalize, damage, or disable the property of another individual or organization;
  • To access another individual's materials, information, or files without permission;
  • To use scanning or hacking exploit tools on public networks; and,
  • To violate copyright or otherwise use the intellectual property of another individual or organization without permission.
  • To access any pornographic or explicit materials.


Participation and Behavior

FICO World 2018 attendees are expected to behave professionally. Excessive use of obscene language, abusive behavior, or threatening behavior directed to any other Conference attendee or FICO Event Staff, including contractors, is not conducive to a business environment and attendees may be ejected from the Conference.


Personal Property

FICO is not liable to any Attendee for loss or damage to personal property.


Privacy Policy

FICO's Privacy Policy can be found here http://www.fico.com/en/Pages/Privacy.aspx


Refusal of Registration and/or admission

FICO reserves the right and sole discretion to refuse admission to, or eject from the Conference, any person. You agree to comply with all reasonable instructions issued by FICO, the venue owners at the Conference, or their delegates. At FICO's discretion, registration fees may be refunded upon refusal of admission prior to the event.



All unauthorized photography and the recording or transmitting of audio or visual material, data or information is expressly prohibited.


Registration Team

Registrar is Group Travel Resources: dba: GTR Global, Inc. 1010 University Ave, Suite C-207, San Diego, CA 92103



FICO may film, photograph or audio record portions of the Conference, including breakout sessions and interactions in common areas. These recordings may be archived and used for educational and commercial purposes.

By attending, Registrant consents to FICO's global and perpetual use of his or her name, photograph, recorded voice and statements ("Information") in whole or in part, in all media and/or distribution formats, now known and hereafter developed for any lawful purpose, including but not limited to marketing, advertising, publicity, educational, sales, trade, and promotional purposes, with no right of approval and no right to compensation.

Registrant releases and discharges FICO from and against any and all claims, damages, costs and/or other liability arising from or relating to use of the Information. FICO shall be the exclusive owner of any and all rights, title and interest, including, without limitation, copyright, electronic and distribution rights, in and to any materials containing the Information created by or on behalf of FICO, in any form.


Substitution policy

Attendee substitutions from within the same company may be made at any time at no charge, but must be made in writing.

To substitute attendees, please send an e-mail to: t.ara@gtrmeetings.com

Substitutions are not confirmed until you receive written approval from us.

Upon approval, the following registration process will need to be followed:

  1. The person that is no longer attending must cancel their registration utilizing the update link in their email Conference confirmation.
  2. A note must be included in the comment field noting who will be the substitute from your company.
  3. If payment was already sent we will transfer any fees to the substitute.
  4. The substitute then needs to register via the Conference website.
  5. The substitute should note in the comment field on his registration who he is replacing.


Transport/Airport transfers

FICO does not provide any shuttle service between the airport and Fontainebleau Miami Beach. Distance from Miami International Airport is approximately 12 miles and Fort Lauderdale International Airport is 28 miles.

All attendees are responsible for their own transportation.


FICO is not responsible for unissued visas. Anyone unable to get a visa is eligible for a refund of registration fees in line with our standard Cancellation policy.

FICO reserves the right in its sole discretion to amend these Registration Terms & Conditions.